Industry Profile | Hotel Operation: Mandarin Oriental
In general, Mandarin Oriental Hotel Group is the owner of countless prestigious international awards. Perfectly equipped SPA-centers of the hotel chain, specializing in ancient Chinese traditions are particularly noteworthy (Tse & Ho, 2009). Today, several restaurants of Mandarin Oriental hotel chain are the holders of prestigious Michelin stars. Among them are Pierre restaurant at Mandarin Oriental Hong Kong, Amber restaurant at the Landmark Mandarin Oriental Hong Kong, Foliage restaurant at London’s Mandarin Oriental hotel and Sense restaurant at Mandarin Oriental Tokyo (Mandarin Oriental Official Website).
Recent completions in the family of Mandarin Oriental are new resort Mandarin Oriental Sanya on Hainan Island in China presented to the public in October 2009, Mandarin Oriental in Las Vegas opened on December 4, 2009; Mandarin Oriental hotels in Barcelona and New York.
Mandarin Oriental Hotel Group. (2011). Hephaestus Books.
Mandarin Oriental Official Website. (2011). Retrieved from http://www.mandarinoriental.com/
Tse, E.C.Y., & Ho, S.C. (2009). Service Quality in the Hotel Industry: When Cultural Contexts Matter. Cornell Hospitality Quarterly, 50 (4): pp. 460-474.